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Unified Communication

3CX and Multichannel Communication

MultiChannel Communication

Communication methods have expanded far beyond simple phone calls, evolving into a mix of manual and automated solutions for both customer interactions and internal company communications. As a trusted 3CX partner, Drensys combines all these channels into one streamlined dashboard for a unified communication experience.

 

  • Make calls, video conference, send SMS, or MMS pictures from one platform
  • Utilize the Chat function within the same platform for internal team communication
  • Call via desk phone, Windows and Apple apps, web HTML5, Progress web-app and mobile app when on the go
  • CRM integration available for eligible providers
  • Social Media Connectivity including Facebook and WhatsApp integration

Dual Deployment Options

Choosing between Cloud and On-Premise deployments can be challenging, as both have their advantages. Drensys helps evaluate your business needs to determine the best fit. We also recognize that some industries may still rely on analog systems, and we offer support while modernizing these traditional setups.

 

  • Cloud-based deployments for a smaller footprint, or on-prem systems for more control
  • All deployments are build with scalability in mind
  • Modernization of Analog systems with new technology for better call quality and use of modern reporting tools
  • Secure and HIPAA compliant datacenter with redundancy and uptime of 99.9%
  • Multi-location and Multi-tenant operations and support

System Logic and Call Workflows

Every business, large or small, has unique communication needs that change over time. Drensys provides tailored solutions with a wide array of options to meet these needs, understanding the specific requirements of your industry to create customized workflows.

 

  • Custom interactive voice response menus (IVR)
  • Studio-quality voice prompts in many languages and voice types for enhanced user experience
  • Flexible call paths based on time of day, business hours, and caller ID
  • Voicemail-to-email and voice-to-text capabilities for streamlined operations
  • Vast calling options to ensure the call reaches the right department
  • Receive notifications for missed calls or potential SLA breaches 
  • Integration with powerful tools like Grafana and Prometheus for detailed, visual reporting
  • Hot Desking and Hospitality modules available upon request for adaptable business needs