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Managed IT Services / MSP

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Reception Area Setup
Multiscreen PC Setup
Ongoing IT Support
  • Proactive Monitoring
  • Helpdesk and Escalation Support
  • Co-Managed Options

Proactive Monitoring

When investing in technology, the expectation is that it should function reliably without frequent adjustments. However, just like a home requires ongoing maintenance, business technology needs consistent care—especially for small businesses where downtime can impact operations significantly. For over a decade, Drensys has specialized in MSP (Managed Service Provider) services, focusing on proactive monitoring to prevent issues before they affect your business.

 

  • 24/7/365 monitoring of endpoints, devices, and users to detect and address issues before before they impact your operations
  • Comprehensive management of your business’s IT infrastructure and processes
  • Proactive Server and Network monitoring to keep your business secure and connected to vital infrastructure
  • In-house Developed Proprietary Monitoring Systems to ensure live alerting and resolution without impacting security

Helpdesk and Escalation Support

IT support is a fundamental need for most businesses, yet hiring a full IT department or even a single IT specialist is difficult, costly and unnecessary for many. Partnering with an MSP like Drensys ensures you always have access to tech support without the expense of a full-time hire. Our team of multi skilled professionals is ready to assist via phone, SMS, chat, and email whenever you need it.

 

  • Access support for printers, scanners, servers, internet issues, Microsoft Suite, email, phone issues, and more, all from a single point of contact
  • Level 1 teams is available to resolve most frequent technical challenges, Monday through Friday, 9 AM-5 PM
  • Certified L2 and Engineering Level technicians support and troubleshoot enterprise hardware like Sonicwall, Cisco, Juniper, Sophos, Mikrotik, Unifi, Supermicro, Dell, and more
  • Power User Support available during extended hours of 8AM to 8PM for more demanding roles
  • Flat rate subscription-based billing only for covered users and devices of your choice

Co-Managed Options

Having an in-house IT professional doesn’t exclude you from the benefits of MSP services. In fact, as your business expands, an MSP can provide oversight to ensure your internal IT team is managing tasks efficiently and in compliance with best practices.  

 

  • Enhance your IT team's expertise and address any knowledge gaps to meet business needs effectively
  • Let Drensys handle monitoring and complex management tasks while your onsite team manages day-to-day operations
  • Integrate your in-house IT team with Drensys for comprehensive IT care that maximizes efficiency and reliability